Here are the most common reasons and what to check:
1. Check your email address carefully
The most common reason members can’t log in is a small spelling mistake in the email address used during sign-up (for example, an extra dot or missing character). If the email doesn’t match exactly, the system won’t recognise your login.
2. Try resetting your password
If your email is correct but you still can’t log in:
Go to the login page
Click “Forgot password”
Enter your email address
If an account exists with that email, you’ll receive a reset email.
If no email arrives, this may indicate the account was created with a different (or incorrect) email address.
3. Check your inbox (and spam folder)
If you’ve recently:
Registered a new account, or
Been invited to an organisation
Please check your inbox (and spam/junk folder) for an invitation or activation email. You’ll need to accept this before logging in.
4. Still stuck? Contact support
If none of the above helps, please contact our support team at:
support@photohawk.com
Include:
The email address you believe you signed up with
Account name
A screenshot of the error message (if possible)
We’ll be happy to help you get logged in.