Frequently asked questions
A collection of commonly asked questions regarding how our platform works
27 articles
- How does Photohawk work?AI-powered technology
- How does Photohawk help me?
- Why should I use the FTP?
- Do you offer analytics?Photohawk’s analytics feature is available exclusively to our Pro and Enterprise clients.
- What happens if I go over my storage allowance?
- When will I be charged for my usage?
- Is there a way to offer coupons to customers?Yes — Photohawk allows you to offer coupons in a few different ways, depending on how you want to run your promotion.
- Do you have any print labs?
- Why was my account suspended?Your Photohawk account may be temporarily suspended for one or more of the following reasons:
- What happens when my account is closed?
- How do I issue a refund using Stripe?
- How to publish, archive & delete galleries
- How to send customer receipts via Stripe?
- Where do I find my gallery URL?
- How to delete all photos associated with a bib number
- Can I close my account at any time?
- How long are Galleries held for?
- How do I refund alternative payment methods?This relates to orders not paid via Stripe
- Order fulfilment: who is responsible?When selling through Photohawk, you can choose who fulfils your orders. This setting determines who is responsible for delivering the product and supporting the customer after checkout.
- How secure are customer payments on Photohawk?
- How do I invite a user to my Photohawk account?
- Why can’t I log in to my Photohawk account?If you’re having trouble logging in, don’t worry — in most cases it’s a quick fix.
- How do Photohawk payouts work?Photohawk payouts work in one of two ways, depending on whether you use a connected Stripe account or our standard payout system.
- How do I send the “Photos Ready” email to gallery subscribers?When your gallery is ready, you can notify subscribers directly from within your gallery.
- Why do customers need to upload a selfie? Is it stored?
- How to check how many times a coupon has been usedIf you've created a coupon that can be used multiple times (for example, a discount code or a free photo coupon), you can track how many times it has been…
- How to export and search your orders dataThe Orders Export allows you to analyse your sales data outside of Photohawk using Microsoft Excel, Apple Numbers or Google Sheets.