Frequently asked questions
A collection of commonly asked questions regarding how our platform works
22 articles
How does Photohawk work?AI-powered technology
How does Photohawk help me?
Why should I use the FTP?
Do you offer analytics?Photohawk’s analytics feature is available exclusively to our Pro and Enterprise clients.
What happens if I go over my storage limit?
When will I be charged for my usage?
Do you have any print labs?
Why was my account suspended?Your Photohawk account may be temporarily suspended for one or more of the following reasons:
What happens when my account is closed?
How do I issue a refund using Stripe?
How to publish, archive & delete galleries
How to send customer receipts via Stripe?
Where do I find my gallery URL?
How to delete all photos associated with a bib number
Can I close my account at any time?
How long are Galleries held for?
Order fulfilment: who is responsible?When selling through Photohawk, you can choose who fulfils your orders. This setting determines who is responsible for delivering the product and supporting the customer after checkout.
How secure are customer payments on Photohawk?
How do I invite a user to my Photohawk account?
Why can’t I log in to my Photohawk account?If you’re having trouble logging in, don’t worry — in most cases it’s a quick fix.
How do Photohawk payouts work?Photohawk payouts work in one of two ways, depending on whether you use a Connected Stripe account.
How do I send the “Photos Ready” email to gallery subscribers?When your gallery is ready, you can notify subscribers directly from within your gallery.