Member guide
For members of our platform who are creating, managing and sharing galleries
45 articles
Getting started
What is Photohawk?An overview of how Photohawk makes sharing and selling your photos easier than ever before
Pages, galleries & collections
Sharing or selling photosLet’s take a closer look at what these two options mean on Photohawk — how they differ, how you’re charged, and what to expect when choosing between free download galleries…
Themes
Media files
UploadingUnderstand the different ways to upload, along with our top tips for getting photos online and ensuring quality
FTP user guideHow to upload your content via FTP for improved performance
Watermarking
CouponsThe Coupons page allows you to create, manage, and track discount codes for your customers. You can create individual coupons for specific people, limit coupons to certain galleries or products,…
Securing a gallery
Draft vs. published mode
Upgrading or downgrading
Resending ordersThis guide explains how to resend digital products including photos, videos, and reels - directly to your customers via email or WhatsApp using your Photohawk dashboard.
Closing your accountIf you wish to permanently close your Photohawk account, you can do this easily through your account settings.
PagesPages are optional but can be a top-level structures that help you organise your galleries. They sit at the top of your Photos area and act like the main landing…
Email
GalleriesCreating a gallery on Photohawk is quick and simple. Follow this guide to set up your event gallery, choose whether you’re selling downloads or offering them for free, and understand…
Collections
FilteringFiltering settings allow you to control how visitors search for and navigate through photos inside your gallery. These tools help customers find their images quickly, whether by collection, selfie, time,…
SortingThe Sorting settings in your gallery allow you to choose the order in which photos are displayed to your customers. This helps you control how visitors browse your images
SharingThe Sharing section in your gallery settings controls whether your gallery offers free digital downloads to your customers.
ProductsThe Products section inside your gallery settings allows you to choose, create, and customise the product lists customers will see when purchasing downloads, prints, or videos from your gallery.
Frequently asked questions
A collection of commonly asked questions regarding how our platform works
How does Photohawk work?AI-powered technology
How does Photohawk help me?
Why should I use the FTP?
Do you offer analytics?Photohawk’s analytics feature is available exclusively to our Pro and Enterprise clients.
What happens if I go over my storage limit?
When will I be charged for my usage?
Do you have any print labs?
Why was my account suspended?Your Photohawk account may be temporarily suspended for one or more of the following reasons:
What happens when my account is closed?
How do I issue a refund using Stripe?
How to publish, archive & delete galleries
How to send customer receipts via Stripe?
Where do I find my gallery URL?
How to delete all photos associated with a bib number
Can I close my account at any time?
How long are Galleries held for?
Order fulfilment: who is responsible?When selling through Photohawk, you can choose who fulfils your orders. This setting determines who is responsible for delivering the product and supporting the customer after checkout.
How secure are customer payments on Photohawk?
How do I invite a user to my Photohawk account?
Why can’t I log in to my Photohawk account?If you’re having trouble logging in, don’t worry — in most cases it’s a quick fix.
How do Photohawk payouts work?Photohawk payouts work in one of two ways, depending on whether you use a Connected Stripe account.
How do I send the “Photos Ready” email to gallery subscribers?When your gallery is ready, you can notify subscribers directly from within your gallery.