Member guide
For members of our platform who are creating, managing and sharing galleries
55 articles
- Getting started
- What is Photohawk?An overview of how Photohawk makes sharing and selling your photos easier than ever before
- Pages, galleries & collections
- Sharing or selling photosLet’s take a closer look at what these two options mean on Photohawk — how they differ, how you’re charged, and what to expect when choosing between free download galleries…
- Themes
- Media files
- UploadingUnderstand the different ways to upload, along with our top tips for getting photos online and ensuring quality
- FTP user guideHow to upload your content via FTP for improved performance
- Watermarking
- Collecting subscribersPhotohawk allows you to collect subscriber details directly from your gallery, helping you build your audience and stay connected with participants after your event.
- Accepting pre-ordersPre-orders are a great way to generate early revenue and secure sales before your gallery is even published. With Photohawk, you can allow customers to purchase photo packages in advance…
- CouponsThe Coupons page allows you to create, manage, and track coupons for your customers. You can create individual coupons, bulk-generate unique codes for participants, or run time-based promotions across your…
- Importing & Managing CustomersPhotohawk allows you to easily collect, import, and manage customer data within your galleries. This is especially useful for sending notifications, managing participants, and tracking engagement.
- Securing a gallery
- Draft vs. published mode
- Custom domainsCustom domains are available to Pro and Enterprise members. If you are on a Lite or PAYG plan, you would need to upgrade before a custom domain can be set…
- Upgrading or downgrading
- Resending ordersThis guide explains how to resend digital products including photos, videos, and reels - directly to your customers via email or WhatsApp using your Photohawk dashboard.
- Closing your accountIf you wish to permanently close your Photohawk account, you can do this easily through your account settings.
- PagesPages are optional but can be a top-level structures that help you organise your galleries. They sit at the top of your Photos area and act like the main landing…
- Email
- GalleriesCreating a gallery on Photohawk is quick and simple. Follow this guide to set up your event gallery, choose whether you’re selling downloads or offering them for free, and understand…
- Collections
- FilteringFiltering settings allow you to control how visitors search for and navigate through photos inside your gallery. These tools help customers find their images quickly, whether by collection, selfie, time,…
- SortingThe Sorting settings in your gallery allow you to choose the order in which photos are displayed to your customers. This helps you control how visitors browse your images
- SharingThe Sharing section in your gallery settings controls whether your gallery offers free digital downloads to your customers.
- ProductsThe Products section inside your gallery settings allows you to choose, create, and customise the product lists customers will see when purchasing downloads, prints, or videos from your gallery.
- Free download galleries – How billing worksIf you're using Free Download galleries, billing is based on the number of photo uploads, not the number of photos in a published gallery.
Frequently asked questions
A collection of commonly asked questions regarding how our platform works
- How does Photohawk work?AI-powered technology
- How does Photohawk help me?
- Why should I use the FTP?
- Do you offer analytics?Photohawk’s analytics feature is available exclusively to our Pro and Enterprise clients.
- What happens if I go over my storage allowance?
- When will I be charged for my usage?
- Is there a way to offer coupons to customers?Yes — Photohawk allows you to offer coupons in a few different ways, depending on how you want to run your promotion.
- Do you have any print labs?
- Why was my account suspended?Your Photohawk account may be temporarily suspended for one or more of the following reasons:
- What happens when my account is closed?
- How do I issue a refund using Stripe?
- How to publish, archive & delete galleries
- How to send customer receipts via Stripe?
- Where do I find my gallery URL?
- How to delete all photos associated with a bib number
- Can I close my account at any time?
- How long are Galleries held for?
- How do I refund alternative payment methods?This relates to orders not paid via Stripe
- Order fulfilment: who is responsible?When selling through Photohawk, you can choose who fulfils your orders. This setting determines who is responsible for delivering the product and supporting the customer after checkout.
- How secure are customer payments on Photohawk?
- How do I invite a user to my Photohawk account?
- Why can’t I log in to my Photohawk account?If you’re having trouble logging in, don’t worry — in most cases it’s a quick fix.
- How do Photohawk payouts work?Photohawk payouts work in one of two ways, depending on whether you use a connected Stripe account or our standard payout system.
- How do I send the “Photos Ready” email to gallery subscribers?When your gallery is ready, you can notify subscribers directly from within your gallery.
- Why do customers need to upload a selfie? Is it stored?
- How to check how many times a coupon has been usedIf you've created a coupon that can be used multiple times (for example, a discount code or a free photo coupon), you can track how many times it has been…
- How to export and search your orders dataThe Orders Export allows you to analyse your sales data outside of Photohawk using Microsoft Excel, Apple Numbers or Google Sheets.