Member guide
For members of our platform who are creating, managing and sharing galleries
51 articles
Getting started
What is Photohawk?An overview of how Photohawk makes sharing and selling your photos easier than ever before
Pages, galleries & collections
Sharing or selling photosLet’s take a closer look at what these two options mean on Photohawk — how they differ, how you’re charged, and what to expect when choosing between free download galleries…
Themes
Media files
UploadingUnderstand the different ways to upload, along with our top tips for getting photos online and ensuring quality
FTP user guideHow to upload your content via FTP for improved performance
Watermarking
Collecting subscribersPhotohawk allows you to collect subscriber details directly from your gallery, helping you build your audience and stay connected with participants after your event.
Accepting pre-ordersPre-orders are a great way to generate early revenue and secure sales before your gallery is even published. With Photohawk, you can allow customers to purchase photo packages in advance…
CouponsThe Coupons page allows you to create, manage, and track coupons for your customers. You can create individual coupons, bulk-generate unique codes for participants, or run time-based promotions across your…
Importing & Managing CustomersPhotohawk allows you to easily collect, import, and manage customer data within your galleries. This is especially useful for sending notifications, managing participants, and tracking engagement.
Securing a gallery
Draft vs. published mode
Custom domainsCustom domains are available to Pro and Enterprise members.
If you are on a Lite or PAYG plan, you would need to upgrade before a custom domain can be set…
Upgrading or downgrading
Resending ordersThis guide explains how to resend digital products including photos, videos, and reels - directly to your customers via email or WhatsApp using your Photohawk dashboard.
Closing your accountIf you wish to permanently close your Photohawk account, you can do this easily through your account settings.
PagesPages are optional but can be a top-level structures that help you organise your galleries. They sit at the top of your Photos area and act like the main landing…
Email
GalleriesCreating a gallery on Photohawk is quick and simple. Follow this guide to set up your event gallery, choose whether you’re selling downloads or offering them for free, and understand…
Collections
FilteringFiltering settings allow you to control how visitors search for and navigate through photos inside your gallery. These tools help customers find their images quickly, whether by collection, selfie, time,…
SortingThe Sorting settings in your gallery allow you to choose the order in which photos are displayed to your customers. This helps you control how visitors browse your images
SharingThe Sharing section in your gallery settings controls whether your gallery offers free digital downloads to your customers.
ProductsThe Products section inside your gallery settings allows you to choose, create, and customise the product lists customers will see when purchasing downloads, prints, or videos from your gallery.
Frequently asked questions
A collection of commonly asked questions regarding how our platform works
How does Photohawk work?AI-powered technology
How does Photohawk help me?
Why should I use the FTP?
Do you offer analytics?Photohawk’s analytics feature is available exclusively to our Pro and Enterprise clients.
What happens if I go over my storage limit?
When will I be charged for my usage?
Is there a way to offer coupons to customers?Yes — Photohawk allows you to offer coupons in a few different ways, depending on how you want to run your promotion.
Do you have any print labs?
Why was my account suspended?Your Photohawk account may be temporarily suspended for one or more of the following reasons:
What happens when my account is closed?
How do I issue a refund using Stripe?
How to publish, archive & delete galleries
How to send customer receipts via Stripe?
Where do I find my gallery URL?
How to delete all photos associated with a bib number
Can I close my account at any time?
How long are Galleries held for?
How do I refund alternative payment methods?This relates to orders not paid via Stripe
Order fulfilment: who is responsible?When selling through Photohawk, you can choose who fulfils your orders. This setting determines who is responsible for delivering the product and supporting the customer after checkout.
How secure are customer payments on Photohawk?
How do I invite a user to my Photohawk account?
Why can’t I log in to my Photohawk account?If you’re having trouble logging in, don’t worry — in most cases it’s a quick fix.
How do Photohawk payouts work?Photohawk payouts work in one of two ways, depending on whether you use a connected Stripe account or our standard payout system.
How do I send the “Photos Ready” email to gallery subscribers?When your gallery is ready, you can notify subscribers directly from within your gallery.