We’re really sorry to hear that your print order has arrived damaged. While we do our best to ensure all prints are securely packaged, unfortunately we can’t always control how couriers handle parcels during delivery.
Please rest assured we’ll do everything we can to get this resolved for you as quickly as possible.
To help us investigate, please email our support team at support@photohawk.com with the following details:
Your order reference number
Photos of the damaged prints and packaging
Once we receive this information, we’ll contact the print lab on your behalf and work to arrange a replacement or suitable solution.
Thank you for your understanding, and we apologise again for the inconvenience caused.