This guide explains how to quickly locate and delete all photos associated with a specific bib number in the Photohawk gallery. This method is useful when handling participant removal requests, GDPR deletions, or correcting upload errors.
Important: Deleting via this method will remove all photos connected to that bib number, including images where the participant appears with other event attendees. Deleted photos cannot be recovered unless previously backed up.
1. Open the Gallery
Navigate to the event gallery where the participant’s photos are stored.
2. Search by Bib Number
Use the gallery search bar.
Enter the participant’s bib number.
A selection of photos will appear based on the bib match.
3. Identify All Related Photos
Open any photo from the search results.
Click the face icon located at the top-right corner of the image relating to the bib number.
This will display all photos where the face/bib has been identified across the gallery.
4. Select All Photos
Click “Select all” to highlight every associated image.
5. Apply an Action to the Selection
Choose “With selection…” from the menu options (top right).
6. Delete the Photos
Select “Delete”.
Confirm the deletion when prompted.
Important Notes
Photos containing multiple people will still be deleted if the selected participant appears in them.
Ensure you have clear confirmation (solo or all) from the client before completing a full deletion.
If only specific photos need to be removed, select as required and then delete via the same method. "with selection" & "Delete".
Best Practices
Double-check the bib number before performing the deletion.
Inform the requester (customer or event organiser) that multi-person photos will also be removed.
Need Assistance?
If you experience issues or encounter unexpected issues within the gallery, contact the Photohawk Support Team.