If you need to process a refund for one of your customers, you can do this easily via your Stripe account linked to Photohawk. Here’s how to issue a full or partial refund:
Step-by-Step Guide
Access Your Stripe Account
Log into the Stripe account that’s connected to your Photohawk platform.
Locate the Customer’s Order
Use the search bar at the top of your Stripe dashboard.
Enter the customer’s unique order reference number to locate their transaction.
(Tip: You can find this number within Photohawk’s order records.)
Open Refund Options
Once you’ve found the correct transaction, look to the far right of the order line.
Click on the ellipsis (three dots).
Select “Refund Payment”
From the dropdown options, click “Refund payment”.
Input Refund Amount
By default, Stripe will automatically populate the full payment amount.
To process a partial refund, manually enter the correct amount.
Important: Ensure the correct refund amount is entered before continuing.
Select Refund Reason
Choose an appropriate reason for the refund from the dropdown list.
Process the Refund
Click “Refund” to confirm and process.
What Happens Next?
Stripe will automatically process the refund.
Customers typically see funds return to their account within 3–5 business days, depending on their bank.
Need Further Help?
Enterprise Clients: Email support@photohawk.com for full assistance with refunds.
PAYG, Lite & Pro Clients: Follow the steps above or contact Stripe Support for additional Stripe-related help.
Reminder:
All payments through Stripe are handled directly via Stripe — these cannot be processed within the Photohawk platform itself.