Log in to your Stripe account which is connected to Photohawk.
In the search bar, enter the customer's order reference number.
Once the transaction appears, click the ellipsis (three dots) on the far right of the transaction row.
Select "Send receipt" from the dropdown menu.
A pop-up window will appear — enter the customer's email address.
Click "Send".
Need Further Help?
Enterprise Clients: Email support@photohawk.com for full assistance with refunds.
PAYG, Lite & Pro Clients: Follow the steps above or contact Stripe Support for additional Stripe-related help.
Reminder:
All payments through Stripe are handled directly via Stripe — these cannot be processed within the Photohawk platform itself.
How to send customer receipts via Stripe?
Updated over 5 months ago