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How do I refund alternative payment methods?

This relates to orders not paid via Stripe

Refunds for alternative payment methods cannot be processed directly from your account.

If you need to issue a refund for an order paid via an alternative payment method, please contact our support team and we’ll handle this for you.

Please include the following details in your request:

  • Your account/member name

  • The order reference number

Once we have this information, a member of the team will assist you with processing the refund.

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