If you use a connected Stripe account
If your account is connected to Stripe:
Customer payments are processed directly via your Stripe account
Photohawk commission and Stripe fees are automatically deducted
You receive your net earnings in your Stripe balance
Stripe pays out to your bank account based on your Stripe payout schedule
To check payout status, log into your Stripe dashboard
If you do NOT use Stripe (Standard Payouts)
Payouts are handled via our payout partner.
Step 1: Set up your payout account
Before requesting payouts, you must:
Go to Payments → Accounts
Click Add payment method
Complete your payout profile
This is how we collect your bank details to send payouts
Step 2: Understanding your balance
Go to Payments → Balance
You’ll see two statuses:
Pending
Orders are still within the settlement period (up to 3 days)
Not yet available to withdraw
Available
Orders are fully settled
Ready to be included in a payout request
You will also see the date and time each order becomes available
Step 3: Request a payout
Once funds are available:
Select one or multiple available transactions
Or choose all available
Click Request payout
Step 4: Track your payout
Go to Payments → Payouts
You’ll see your payout status:
Clock icon
Payout has been requested
Payment is being processed
Can take up to 3 working days
If requested on weekends, this may take until the following week
Tick icon
Payout has been processed
You’ll receive an email with an estimated arrival date
How long do payouts take?
Settlement period: up to 3 days
After request: up to 3 working days
Why might my payout be delayed?
Delays can occur due to:
Settlement processing
Bank processing times
International transfers
Weekends or public holidays
Still waiting for a payout?
If your payout hasn’t arrived after 5 working days, please contact:
Include your payout reference number and we’ll investigate for you.
Key Things to Remember
You must set up your payout account first
Funds must move from Pending → Available before withdrawal
You must manually request payouts (non-Stripe users)
Processing time starts after you request the payout
