Photohawk

1. Log Into Your Photohawk Account

Visit <a href="https://photohawk.com" rel="nofollow noopener noreferrer" target="_blank">photohawk.com</a>

- Visit <a href="https://photohawk.com" rel="nofollow noopener noreferrer" target="_blank">photohawk.com</a>
- Sign in using your account credentials

___________________________________________________________

From your main dashboard, open the gallery where the customer placed their order.

You will see a list of all purchases for that gallery

- Click on the Orders page
- You will see a list of all purchases for that gallery

Go to Filters and then input Order ID, Customer name or Customer Email. Then click Show "?" orders. The filter bar will bring up any order relating to the information you have input.

Once located, you’re ready to resend the products.

Resending Digital Products by Email

5. Resend via Order Confirmation Email

Select order and a tab will open on the right of your screen.

Check the email submitted at checkout is the correct email address (confirm with customer correct email address as sometimes there can be an error in the one they submitted at the checkout)

1. Select order and a tab will open on the right of your screen.
2. Scroll down to Actions 
3. Check the email submitted at checkout is the correct email address (confirm with customer correct email address as sometimes there can be an error in the one they submitted at the checkout)
4. Select Resend Order Confirmation Email

If the address is correct, the customer will instantly receive a new download email containing all digital items from their order. ​

This method resends all digital products in the order (photos, reels, videos)

Ask customers to check spam/junk folders if not received

Reels &amp; videos are only delivered via email (not WhatsApp)

- This method resends all digital products in the order (photos, reels, videos)
- Delivery is instant
- Ask customers to check spam/junk folders if not received
- Reels &amp; videos are only delivered via email (not WhatsApp)

Resending photo orders by WhatsApp

WhatsApp delivery is available for photos only. ​

Locate the customer’s order in the Orders page

1. Locate the customer’s order in the Orders page
2. Select order and a tab will open on the right of your screen.
3. Scroll down to Actions 
4. Select Resend WhatsApp message

If the customer still does not receive the WhatsApp delivery:

Ask them to contact <a href="" rel="nofollow noopener noreferrer" target="_blank">support@photohawk.com</a>, and our team will investigate further.

Our team can manage product resends on your behalf. Email: <a href="" rel="nofollow noopener noreferrer" target="_blank">support@photohawk.com</a> ​

Please follow the steps in this guide to resend products independently.

This guide explains how to resend digital products including photos, videos, and reels - directly to your customers via email or WhatsApp using your Photohawk dashboard.

How to resend orders

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Delivery Method	What Can Be Resent?	Notes
Email	Photos, videos, reels	Sent instantly via resend confirmation email
WhatsApp	Photos	Ensure full phone number + country code

How to resend orders

Step-by-Step Guide

1. Log Into Your Photohawk Account

2. Select the Relevant Gallery

3. Go to the Orders Page

4. Find the Customer’s Order

Resending Digital Products by Email

5. Resend via Order Confirmation Email

Important Notes

Resending photo orders by WhatsApp

To resend a WhatsApp order:

If the customer still does not receive the WhatsApp delivery:

When to Contact Photohawk Support

Enterprise Clients:

PAYG, Lite & Pro Clients:

Summary